Below you will find the most frequently asked questions regarding the rent of ski or snowboard equipment via Snowpackplus.
For other questions we invite you to use the contact form.

LIST OF F.A.Q.

• I have booked one or more ski equipment packages, but I have not received a confirmation by e-mail. Is this customary?
• I have paid the fee for my booking and received my voucher for the shop, but I would like to cancel or change my booking. What do I need to do?
• I have booked ski equipment, but I have made a mistake with the date of my arrival; I would like to fetch my equipment on Sunday instead of on Saturday. What do I need to do?
• Why can’t I choose Wednesday as start date for my stay in February?
• I have booked equipment and would like to know if I need a voucher or so to hand over in the shop.
• Is it possible to book ski equipment for 1 or 2 days?
• Is it possible to cancel a booking ?
• If I discover on site that the shoes are too small, could I exchange to a bigger size?
• Can you guarantee that a specific ski or shoe model is in stock?
• Is the rent of the equipment inclusive of ski sticks?
• Is it possible to rent skis or a snowboard without the shoes? And is it possible to rent only shoes or only a helmet?
• Is the rented equipment insured against theft or damage?
• Do I have to leave a desposit for the equipment?

Rent / booking of ski or snowboard equipment

• I have booked one or more ski equipment packages, but I have not received a confirmation by e-mail. Is this customary?
  The e-mail address you have provided us with might not be right or inactive. In such a case we request you to send an e-mail to contact@snowpackplus.com in order to point out the problem. We can check the e-mail address and, if necessary, change this in the booking, so we can send you the voucher after all. You will need the voucher in the shop in order to receive the equipment.
• I have paid the fee for my booking and received my voucher for the shop, but I would like to cancel or change my booking. What do I need to do?
  In case of a cancellation, please send an e-mail to contact@snowpackplus.com. You may cancel up till 8 days before arrival. If you would like to book an extra package, you can do this by making a new booking using our reservation form.
• I have booked ski equipment, but I have made a mistake with the date of my arrival; I would like to fetch my equipment on Sunday instead of on Saturday. What do I need to do?
  It is not necessary to change your booking for a difference of one day. However, you may inform us by e-mail, so we can inform the local shop.
• Why can’t I choose Wednesday as start date for my stay in February?
  Due to the very busy time during the February holidays, you can only make bookings for Saturday to Saturday or Sunday to Sunday.
• I have booked equipment and would like to know if I need a voucher or so to hand over in the shop.
  After receipt of your payment, we will send you a voucher via e-mail. We request you to print this and to hand this over at the shop of your destination. In exchange you will receive your rented ski equipment.
• Is it possible to book ski equipment for 1 or 2 days?
  No, at Snowpackplus a minimum of 3 days is applicable. During the school holidays in February, it is only possible to rent for 6 days. The 7th day will be free of charge.
• Is it possible to cancel a booking?
  You may cancel up to 8 days before arrive. In such a case, please send an e-mail to contact@snowpackplus.com including your booking number and bank account information. Next, we will deposit the fee on your bank account. For details we refer you to our general conditions.

The equipment (ski, snowboard, shoes, sticks)

• If I discover on site that the shoes are too small, could I exchange to a bigger size?
  You will try on the ski or snowboard shoes on site, so you could exchange them immediately in case they do not fit or are not comfortable. Generally the shops have enough equipment in stock for an exchange. You do not need to pay anything extra if you exchange equipment within the same price category. If you change from price category, you need to pay a supplement on site.
• Can you guarantee that a specific ski or shoe model is in stock?
  No, unfortunately we cannot. In case a specific model is not in stock, you will be offered an equal model.
• Is the rent of the equipment inclusive of ski sticks?
  Yes, the ski rent is inclusive of ski sticks.
• Is it possible to rent skis or a snowboard without the shoes? And is it possible to rent only shoes or only a helmet?
  Yes, you can also book skis or a snowboard only (so without shoes). However it his not possible to reserve only shoes or a helmet.
• Is the rented equipment insured against theft or damage?
  No, but most of the INTERSPORT shops offer you the possibility to insure them on site. You may also check if your (wintersport) travel insurance covers theft or damage of rented ski or snowboard equipment.
• Do I have to leave a desposit for the equipment?
  Yes, the shop might ask for a deposit. The amount of the deposit varies per shop.